There are some conversations that you do not look forward to. For example, explaining to employees that their department is to disappear. Calling back an extremely dissatisfied client. Or informing a business partner that you are going to look for a less expensive supplier. Plenty of examples. How do you ensure that you control a difficult conversation? Also or precisely when it becomes emotional? We regularly organise such training sessions.

For example, we train staff who, after an industrial accident, are in contact with the relatives of casualties. In such situations emotions can run high. The same can happen at a Work and Wages Service counter. We prepare you and your staff to cope with angry, distressed, worried or disappointed contacts.

We replicate reality as closely as possible. In the practice sessions participants forget they are in a training session. An actress who responds like a “real person” works wonders. Suddenly the situation is true to life: you are confronted with an outburst of rage, a fit of weeping, an embarrassing silence. You feel yourself growing more and more uncomfortable. The conversation takes a turn that you had not anticipated…

By calling in actors and actresses we achieve excellent results. Both for crisis management training and for negotiations or counselling-skills training. What responses can you expect? How do you handle such situations? What are your own experiences? How do you maintain control in a natural manner? Unerringly, we expose and tackle your strong and weak points. With a sigh of relief - you are prepared for the reality.

Would you like more information? Please mail or call Hans Weijel.